Privacy built for dental operations.

Scope

Happy Light AI provides AI receptionist software for dental practices. Public marketing pages do not collect patient protected health information. Tenant dashboard features may process call metadata, summaries, recordings, and scheduling context on behalf of a covered entity.

Zero Data Retention posture for AI call content

Happy Light Tech has executed an OpenAI Business Associate Agreement and activated Zero Data Retention for eligible OpenAI API workloads used by Happy Light AI. Patient call content should be routed only through approved AI workloads and is not used to train public models. Demo content on the public website is anonymized and must not contain real patient identifiers.

Data we may process

• Account and tenant configuration, such as practice name, branch context, business hours, and notification recipients.
• Operational call metadata, including call time, duration, purpose, urgency, booking status, and follow-up status.
• Call recordings or transcripts only when enabled for a tenant and required for service delivery, support, or audit evidence.
• Public website analytics, limited to non-PHI visitor behavior and cookie consent state.

PHI safeguards

Customer-facing interfaces are designed to mask patient names, phone numbers, emails, and transcript snippets where raw identifiers are not required. Access to tenant data should be scoped by authentication, tenant, branch, and role before production launch.

SMS and text messaging consent

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Retention

Retention periods are tenant-configurable or contract-defined where applicable. Audit logs are intended to be retained as immutable compliance evidence. Public marketing analytics are retained only as needed for product and security analysis.

Contact

Privacy and security questions can be sent through the customer support channel in the dashboard or by contacting Happy Light Tech.